Terms and Conditions
of the Website and Operations
VOS Hoteles
1. Purpose and Acceptance of the Terms
By using this website, you agree to the following Terms and Conditions, applicable to the relationship between the user and VOS HOTELES.
This website is operated by VOS HOTELES, under the following business names:
Hotel Martí, with fiscal address at Mutualismo #76, Col. Escandón 1a. sección, Cuauhtémoc, CP 11800.
Lectus Hotelera, with fiscal address at San Marcos #20, Col. Centro, Cuauhtémoc, CP 11800.
Hotelera Costa Azul, with fiscal address at Fray Servando de Mier 121, Colonia: Centro, Alcaldía: Cuauhtémoc, CP: 06010.
2. Intellectual and Industrial Property
The contents of the website (brands, logos, images, texts, design, etc.) are property of [VOS HOTELS].
Its use, reproduction or distribution is prohibited without prior written authorization
3. Contents and Modifications
[VOS HOTELS] reserves the right to modify at any time:
- Services
- Rates
- Promotions
- Website content
Promotions will only be valid during the indicated period.
4. Limitations of Website Use
The website is for personal and non-commercial use.
It is prohibited:
- Copying or reproducing content
- Violating security systems
- Introducing viruses or spam
- Accessing restricted information
5. External Links
The site may contain links to third parties.
VOS HOTELS do not take responsibility for their content.
6. Advertisement
External advertisers are responsible for the content of their ads.
7. Hotel Operation
7.1 Cancellations and Modifications
Cancellations must be made in accordance with the policies in effect at the time of booking.
Reservations made through third parties OTAs must be managed directly with those platforms.
7.2 Force Majeure
VOS HOTELES will not be responsible for cancellations due to:
- Natural events
- Health situations
- External factors beyond control
7.3 Use of Facilities
The guest is responsible for the proper use of the facilities.
Any damages must be covered by the guest.
Prohibited behaviors:
- Violent or inappropriate conduct
- Illegal substances
- Actions that affect other guests
7.4 No Smoking Policy
The facilities are 100% smoke-free.
Non-compliance may result in sanctions or additional charges according to current regulations.
7.5 Valuables
The guest is responsible for declaring valuables.
VOS HOTELES is not responsible for undeclared losses.
7.6 Parking
Parking is for guest use.
VOS HOTELES is not responsible for damages, losses, or theft.
7.7 Food and Allergies
Guests must inform about allergies or dietary restrictions.
The hotel is not responsible for omissions in this information.
7.8 Pet Policy
POLICY: Not pet friendly
7.9 Accompaniment Registration
All companions must be registered at check-in.
7.10 Information to Authorities
Any request for information must be made through official channels.
The hotel will have a response time of up to 2 natural days.
7.11 Use of Facilities (e.g. gym)
The use of facilities is the responsibility of the guest.
8. Third Party Services (Transportation, etc.)
External services are the direct responsibility of the provider.
[VOS HOTELS] is not responsible for incidents resulting from their use.
9. Minors
Minors must be accompanied by a responsible adult.
10. Guest behavior
Prohibited:
- Aggressive behavior
- Excessive consumption of alcohol
- Disruption of order
The hotel reserves the right of admission and stay.
11. Lost Items
The items will be stored for a period of 30 days.
12. Invoicing
The billing must be requested in accordance with the times and processes established by the hotel.
13. Service Formalization
The accommodation contract is formalized at the time of payment and confirmation of the reservation.
Personal data will be treated in accordance with the Privacy Notice available at:
voshoteles.com
14. Promotions
Promotions:
- Are temporary
- Are subject to availability
- Are not cumulative (unless otherwise indicated)
15. Applicable Law
These terms are governed by Mexican legislation.