Catedral iluminada al anochecer en el Zócalo de Ciudad de México, con luces y tráfico en movimiento.

Integral Privacy Notice of
VOS HOTELES

Responsible Parties for Personal Data Processing

VOS HOTELES, trade name operating under the following legal names:

  • VOS Mexicano
    • Formerly: Hotel Continental Mexicano
    • Address: San Marcos 20, Centro Histórico, Cuauhtémoc, CDMX 06020
    • Phone: 55 5522 9553 
 
  • VOS Centro
    • Formerly: Hotel Frida Costa Azul
    • Address: Fray Servando Teresa de Mier 121-0, Centro, Cuauhtémoc, CDMX 06010
      Phone: 55 5588 1700
 

VOS Condesa (opening soon July-August)

    • Formerly: Hotel Martí
    • Address: Mutualismo 76, Escandón I Secc, Miguel Hidalgo, CDMX 11800
    • Phone: 55 5515 0816 

 

For any questions or clarifications regarding the processing of your personal data, you may contact us at the email: privacidad@vosohoteles.com

Purposes of Personal Data Processing

When you make a reservation, register at any of our hotels, or use our services, we collect the following personal data:

  • Full name
  • Address
  • Contact phone number
  • Email
  • Official identification data (INE, passport)
  • Information about your stay (dates, preferences, duration, etc.)
  • Credit or debit card details (to guarantee or process payments)

Personal data will be used for the following purposes:

Primary purposes:

  • Provide lodging and customer service.
  • Confirm and manage reservations.
  • Facilitate the check-in and check-out process.
  • Issue invoices and process payments.
  • Offer complementary services like room service, parking, among others.
  • Comply with legal obligations before competent authorities.
 

Secondary purposes:

  • Inform about promotions, discounts, or special events.
  • Send satisfaction surveys.
  • Communicate changes in policies, conditions, or services.
 

Personal Data Collected

We may request and process information such as: full name, email, phone number, RFC, nationality, booking history, stay preferences, and any other data necessary to provide the contracted service.

Use of Digital Media and CCTV

VOS HOTELES uses CCTV cameras in common areas of its properties, solely for the security of guests, staff, and facilities. The recordings are stored under confidentiality measures and will only be shared upon a court order or legal authority request.

Ethical Principles and Human Rights

VOS HOTELES is committed to respecting human rights. No information obtained through CCTV, digital forms, or any other means will be used for discriminatory practices, violence, or actions against human dignity. Our operations promote an environment of inclusion and respect.

Treatment of Data Collected via Digital Media

This notice also applies to personal data collected via digital media such as:

  • WhatsApp chats
  • Web forms
  • Online reservations
  • Social networks (Facebook, Instagram, etc.) 

These data are used exclusively to provide personalized service, confirm reservations, or follow up on requests. VOSO HOTELES does not have a contact center (call center).

Data Processing for Administrative and Recruitment Purposes

VOS HOTELES may collect and process personal data of job applicants and current employees for internal human resources purposes:

  • Candidate evaluation
  • Hiring and file creation
  • Payroll and benefits management
  • Compliance with legal obligations in labor matters
 

Data may include academic, employment history, references, and identity documents.

Data Transfers

Your personal data may be transferred without your consent only in cases provided by law, including:

  • Governmental or judicial authorities that require it
  • Third parties collaborating in the provision of services (payment providers, reservation platforms)
    Institutions related to social security or labor compliance
 

ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to access, rectify, cancel, or oppose the processing of your personal data. To exercise these rights, you can send your request to:

 

Security Measures

VOS HOTELES implements administrative, physical, and technological measures to protect your personal data, preventing unauthorized access and ensuring its confidentiality.

User Consent

By providing us with your data, you declare that it is truthful and updated. You commit to keeping it accurate and acknowledge your responsibility in case the information provided contains errors, omissions, or inaccuracies. You also release VOS HOTELES and its legal entities from any legal claims arising from such information.

Modifications to the Privacy Notice

This privacy notice may be modified without prior notice. Updates will be available on our official website:
www.vosohoteles.com
(Last update: May 2025)

Contact

For any inquiries related to this notice, you can contact us at:
Email: privacidad@vosohoteles.com