Comprehensive Privacy Notice
Your Hotels
Responsible for the Processing of Personal Data:
YOUR HOTELS, which operates under three business names:
- [Hotel Martí], with fiscal address at [Mutualismo #76, Col. Escandón 1a. sección, Cuauhtémoc, CP 11800].
- [Lectus Hotelera], with fiscal address at [San Marcos #20, Col. Centro, Cuauhtémoc, CP 11800].
- [Hotelera Costa Azul], with fiscal address at [Fray Servando de Mier 121, Colonia: Centro, Alcaldía: Cuauhtémoc, CP: 06010].
For any questions or clarifications regarding the treatment of your personal data, you can contact us via email at suggestions@voshoteles.com .
Purposes of Personal Data Processing:
We collect the following personal information when you make a reservation, register at our facilities, or use our services:
- Full name
- Address
- Contact phone number
- Email address
- Official identification details (INE, passport)
- Information about your stay (dates, preferences, etc.)
- Credit or debit card information (for reservation or payment purposes)
The personal data we collect will be used for the following purposes:
Primary:
- Provide lodging services
- Customer service
- Billing
- Reservation management
- Make, manage, and confirm reservations
- Facilitate your registration and stay
- Process payments
- Provide additional services (room service, gym, parking, etc.)
- Comply with applicable legal obligations
Secondary:
- Sending promotions, discounts, and commercial information
- Marketing activities
- Satisfaction surveys
- Communication about policy or condition changes
Personal data collected:
We may collect data such as: full name, phone number, email address, payment and billing information (RFC), nationality, reservation data, room preferences, as well as other data necessary to fulfill contractual and legal obligations.
Use of Digital Media and CCTV:
VOS HOTELES uses closed circuit television cameras (CCTV) in its facilities for security and protection of clients, employees, and facilities.
The images will be treated confidentially and will only be shared with competent authorities when legally required.
Ethical and Human Rights Principles:
VOS HOTELES guarantees that the information obtained will not be used for purposes that violate human rights, including any type of discrimination, harassment, or behavior that affects the dignity of individuals.
Data Processing in Digital Media and Contact Center:
This notice applies to personal data collected through:
- Phone calls
- Social media (Facebook, Instagram, or others)
- Customer service platforms or contact centers
This data will be used for customer service, request management, reservations, and follow-up.
Data Processing for Administrative and Recruitment Purposes:
VOS HOTELES may collect and process personal data of candidates and collaborators for:
- Recruitment and selection processes
- Generating contracts
- Payroll and benefits administration
- Management of labor records
- Compliance with labor legal obligations
Data Transfers:
Your personal data may be transferred without your consent in cases provided by law, including:
- Competent authorities
- Service providers (e.g. payment processors, marketing)
- Labor and social security authorities
ARCO Rights:
You have the right to access, rectify, cancel, or oppose the processing of your personal data.
To exercise these rights, you can contact us through:
- Email: avisodeprivacidad@voshoteles.com
- Phone: +52 55 3487 5681
Security Measures:
VOS HOTELES implements administrative, technical, and physical security measures to protect personal data and prevent its misuse.
User Consent:
By providing your personal data, the user declares that the information is true, current and correct, and accepts its treatment in accordance with this privacy notice.
Changes to the Privacy Notice:
VOS HOTELES reserves the right to modify this notice at any time.
Changes will be posted on voshoteles.com
Contact:
For more information, you can contact:
- Email: suggestions@voshoteles.com
- Phone: +52 55 3487 5681